Work
Some client details are anonymized, but the engineering tradeoffs and delivery patterns are representative.
A RAG assistant that helped support agents search policy, onboarding, and troubleshooting documents with grounded answers.
Outcome
Reduced repeated internal support lookups and made source documents easier to audit.
70% of pilot questions resolved with cited sources
Internal search time reduced from minutes to seconds
Reusable ingestion and evaluation workflow
A focused MVP that replaced spreadsheet-driven coordination with an authenticated dashboard and release-ready operational flows.
Outcome
Launched a pilot-ready workflow with enough admin visibility to support real users.
Pilot scope delivered in 6 weeks
Manual assignment workflow reduced by 45%
Launch checklist and handover documentation included
A deployment and observability cleanup that gave a small team safer releases, preview environments, and clearer rollback notes.
Outcome
Created a calmer release workflow with documented environments, alerts, and rollback steps.
Preview deployment workflow standardized
Manual release steps reduced to a documented checklist
Production incident notes moved into a shared runbook
